Message Payroll Island support
Send us a question or report a concern. Your message and any images will be emailed to phill@1cr.co.nz. We will reply to the email address you provide.
App help and support
The Payroll Island employee and manager app is free. Sign in with the account provided by your organisation. Your employer controls access to its payroll service.
Receipts and medical certificates
Open Expenses & documents, choose the type, date and description, then take a photo or choose a file. For receipts, include the amount. Managers can submit an employee-paid receipt as an expense claim from the same page. For evidence attached to a sick day, open that day in your roster. Supported files are PDF, PNG and JPEG, up to 20 MB. Uploads wait for payroll review; uploading does not approve payment or leave.
If a camera creates HEIC or another unsupported format, choose JPEG/PNG or a PDF. If a security check is unavailable, keep the original and try again later; do not send sensitive files through an unapproved channel.
Read a receipt automatically
Choose Expense receipt and select a clear JPEG or PNG photo. Reading starts automatically. Keep the receipt upright and well lit. Review the suggested supplier, date and total, then choose Use suggestions and correct any details. Check the currency: the reader does not convert money. Tick the review box before uploading. Ambiguous dates, unclear totals and PDF receipts require manual entry. You can cancel reading and enter details yourself. Medical certificates are not scanned. There is no per-receipt reading charge.
Problems or inappropriate messages
Contact phill@1cr.co.nz. For inappropriate messages, include the message date and sender, but avoid unnecessary payroll or medical details. Reports are reviewed by the service operator.
Acceptable use
Use work messages and uploads only for legitimate employment purposes. Harassment, threats, discrimination, unlawful content and sharing another person’s private information without authority are prohibited. The operator can investigate reports and restrict abusive accounts.
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